Define the problem, identify the scope, determine goals and create a brief.
Conduct user research and understand user flows and design opportunities.
Iterative design with range of creative solutions to test with users and inform usability.
Build interactions with design to capture user insights across screen flows.
Ensure product is viable and feasible with technology teams.
Partner with technology to test end-to-end experience matches iterative UX Design.
Real Estate Capital
How might we design an intuitive system that is transformational to both our clients and employees to reduce our time throughout the loan life cycle and create efficiency across KeyBank Real Estate Capital?