edward EG
Healthcare

Electronic Medical Record

How might we simplify the data entry process for nurses gathering and reviewing patient information for physicians?

Timeline 3-days
My role UX Designer Candidate
Deliverables user research, user design

Overview

The work on this page is part of a design exercise for a private healthcare software company that creates electronic records for medical professionals and patients.
Due to the secure nature of healthcare services, I removed company and branding as a design candidate. The work on this page demonstrates my thought process in a short, fixed timeframe.

Problem

Outcome

Data collection in short amount of time The constant expansion of support for healthcare providers, home, and mobile support is ever-changing and a necessary process to support our patients and medical professionals.
Prioritize questionaires Gather information based on appointment visit whether follow-up or concern.
Staying up to date with modern technology The advancement of technology and our ability to build in-house software presents an opportunity to evaluate how we can reimagine how we collect and review patient information.
Become omnichannel Support handheld devices on the go and not constraint to a room.

Approach

My primary user is a nurse role collecting information from a patient to prepare for a physician. Key areas to focus on gathering include, but are not limited to current and past health records, immunization and childhood diseases, and family history.

User Flow

Constraint

Assumptions needed to be made to test and validate due to limited context on current experience being evaluated.

Critical

3-day turnaround

Limited time to conduct research and ideation sessions for user validation.

Ideation

Initial exploration for user interface layout based on analysis from looking at competitor experiences and grouped information.

Patient questionnaires

Capture information prior to physician visit.

Review and save updates

Sync updates across for patient and physician to review.

Features

For this design challenge, responsive and interaction design were critical considerations. I needed this interaction to be mobile and an immediate form of validation to confirm that the required fields of data were captured.

Design system

Standardize components to differentiate component states during user interactions.

Visual language

CSS styles to differentiate primary, secondary and error or required information.

Navigation panel

Maximize screen real estate by truncating when in client focus view.

Sign on screen

Secure patient privacy and verify nurse & physician access by location

Navigation panel

Expand/Collapse navigation options

Patient vitals

View vitals and collect new patient information

Family history

Collect/update patient family history information

Chart review

Verify new and existing information before updating for physician notification

Takeaways

This design exercise was one of my first introductions to using prototyping to convey behavior beyond interactive states. The opportunity to regain screen real estate allowed me to start expanding my deeper understanding of spacing principles in user interfaces.
Lessons learned
  • Ambiguity is a normal reality when navigating a problem space and areas to focus on to address with iterative updates.
  • Focus on context, user goals and tasks before investing too much time on visual design that may not solve user painpoints.
  • Lesson 3 FPO
Some potential next steps
  • Conduct a moderated usability test to define user insights and additional areas for improvement.
  • Test and iterate until design interactions are meeting goals presented by stakeholders.
  • Focus on patient user experience and their after visit for sentiment and satisfaction qualitative insights.

More work

View all work